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Existing customers:
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Control panel documentation: http://www.cpanel.net/docs/cp/index.html

1 . GENERAL / PRE-SALES QUESTIONS

- What is the hardware / software configuration of your servers ?
- Where are your servers located ?
- Your server platform is Linux, does it make a difference what type of desktop computer I use ?
- How long until my account is setup ?
- Will I have access to my account 24 hours a day ?
- Can you register domain names for me ?
- Do you allow adult, warez or illicit content ?
- Do you allow MP3 / video files ?
- Do you offer 24/7 support ?
- Can I cancel my account at any time ?
- Will you place any banner ads or pop ups on my site ?

2 . BILLING / FEES

- Are there any setup fees ?
- Do you charge any additional fees for such features as PHP, MySQL databases etc ?
- Will I be able to upgrade my account in the future ?
- What happens if I exceed my data transfer limit ?
- Can I prepay for an additional monthly data transfer/bandwidth ?
- Is my credit card information safe with you ?
- Do you offer a money back guarantee ?
- Can I cancel my account at any time ?
- I live outside of the United States. Will you accept payment from me ?
- How do I update my billing information ?
- Which company name will appear on my credit card statement ?

3 . SUPPORTED SERVICES

- Do you offer a shopping cart ?
- Do I get my own CGI-BIN ?
- Do you offer Microsoft FrontPage extensions ?
- Do your servers support Dreamweaver ?
- Can I use Dreamweaver and FrontPage at the same time ?
- Do you support secure transactions for my shopping cart ?
- Do you offer telnet/SSH access ?
- Do you offer SSI ?
- Do you support Java Applets and JavaScript ?
- Do you support JSP (Java Servlets) ?
- Do you support ColdFusion, Microsoft SQL Server, Microsoft Access, Microsoft Visual Interdev, VBScript, IIS, or - Active Server Pages (ASP) ?
- Is PostgreSQL available ?
- Is Flash/ swf supported ?
- Do I get a dedicated IP address ?
- Do you support IMAP ?

4 . SETTING UP DOMAINS

- Where can I register a domain ?
- How do I move my site from another web host without downtime ?
- Can I register additional domains with you ?
- How do I add additional domains to my account ?
- Do add-on domains come with their own control panel ?
- How do I upload files to an add-on domain ?
- Do add-on domains have email capabilities ?
- What is a parked domain ?
- How do I park a domain ?

5 . EMAIL SETUP

- Can I access my mailbox in a web browser? (Do you provide webmail access ?) ?
- How do I create email accounts ?
- What are my email settings ?
- What is the default email address ?
- How do I park a domain ?
- Do you support IMAP ?
- What is email forwarding ?

6 . FTP / UPLOADING FILES

- Where do I upload my files ?
- How do I upload my files before my domain name has propagated ?
- How do I upload files to an add-on domain ?
- Where do I get an FTP program ?
- Can I upload files via an online file manager ?
- Why am I still seeing an empty directory screen even after uploading all my pages ?

7 . FRONTPAGE

- How do I install FrontPage extensions ?
- Why am I still seeing an empty directory screen even after uploading all my pages ?
- Publishing a Web
- Opening an Existing Web
- Troubleshooting Common Problems with Frontpage
- Further Microsoft FrontPage Support

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